Lufthansa is one of the world’s leading and Germany’s largest national air carrier that caters to the flight needs of millions of passengers worldwide. The 5-star rated airline is known for its excellent travel products and services and helps people travel to over 220 destinations in 74 countries worldwide. If you cancel a Lufthansa flight, you may get your money back as per Lufthansa cancelation and refund policy. However, you need to submit an online request for a refund or call an experienced customer service representative.
If you have booked tickets with the help of a travel agent, you can call your travel agent in case you want to cancel your flight ticket and request a refund. So, how can you get your money back on flight cancelation in Lufthansa? Read this blog to get a fair idea about the same.
How Can I Get a Refund in the form of Cash from Lufthansa?
If you have purchased a non-refundable or refundable ticket, any economy ticket, or premium economy ticket, you can get a full refund if you cancel it within 24 hours of booking for a flight due to depart after a week. This 24-hour period is also known as the risk-free period.
You can’t get a refund when you purchase an economy or non-refundable ticket and cancel it after the risk-free period. An economy ticket can’t be canceled for a refund after the 24-hour window.
Steps for Refund Request Online
If you want to secure a full or partial refund (refund after deduction of cancelation amount) from Lufthansa, you can make an online refund request by following these steps:
1. Visit Lufthansa’s official website
2. Click the menu tab present in the top right corner of the home page
3. Go to the Book and Manage and click on the ‘Lufthansa Cancellation and Refund’ tab
4. Log in with your flight credentials like surname and booking code
5. Retrieve your currently booked ticket and click on the cancellation button
6. ON cancelation, the airline will send you an email confirming your flight cancelation
7. You need to fill out and send an online refund request form to get a refund within 20 days.
8. If the airline cancels the flight, sending an online refund request is mandatory to secure a refund.
A passenger who couldn’t use the flight ticket due to sickness or missed the flight due to the death of a family member or relative can request a refund or may rebook the ticket on another convenient date. He will not have to pay the cancelation or fight change fee and can secure a refund on the unused flight ticket.
Other Ways in Which Passenger Gets Refund from Lufthansa
You can secure a refund from Lufthansa:
- If your flight is canceled by Lufthansa airlines itself due to any technical irregularity
- Boarding denied due to an overbooked flight
- Your flight is significantly delayed for five hours
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